Orders

How will I know if my order has gone through?

You will receive an email as soon as your order has been confirmed. If in doubt, please contact our Customer Service team
by email: contact@driesvannoten.com
or by phone (local rates):
EU: +33 1 86 47 12 66
US: +1 888 698 2164
GB: +44 808 175 0465

(MON-FRI 13H - 18H CET)

You can also check the status of your order at any time in the “Order History” section under Account.

Can I cancel or modify my order?

Depending on the status of your order, it may be possible to cancel or modify it, although we are unfortunately unable to combine orders or add items to an existing order.
To make changes to your order, please contact our Customer Service team as soon as possible
by email: contact@driesvannoten.com
or by phone (local rates):
EU: +33 1 86 47 12 66
US: +1 888 698 2164
GB: +44 808 175 0465

(MON-FRI 13H - 18H CET)

We will do our best to accommodate your request.

Which payment methods do you accept?

We accept all major payment methods (Visa, MasterCard, American Express, Diners, PayPal, Apple Pay) as well as a range of regional options (Ideal, Bancontact, etc.).
We offer Klarna, except in the United-States, Canada and Great-Britain. Payment options offered by Klarna varies across countries. In most countries, payments in 3 or 4 installements is available. In Belgium, Finland, Poland and Switzerland, Pay in 30 days is currently offered.

Do you offer gift wrapping?

During checkout, you will have the option to include a complimentary gift box and an optional gift message with your order.
Our signature gift boxes are made from environmentally friendly and climate-smart papers, using chlorine-free (TCF) pulp sourced from sustainably managed FSC-certified forests. Each box is assembled without the use of adhesives and tied with a black satin ribbon. Gift messages will be printed on a gift card and included with your order.

How do I find my nearest store?

You can find your nearest Dries Van Noten store using the store locator link on the main menu.

Returns & exchange

What is your returns policy?

We accept returns within 15 days upon arrival.
       - Fragrance items must be unopened with all packaging intact. We recommend choosing the same sample as your fragrance at checkout that so you can try the fragrance without opening it.
       - Makeup items must be unopened with all packaging intact.
       - Fashion items must be unworn with all tags attached.

For orders to Canada please be advised we are unable to facilitate returns for any orders that include a full-size fragrance (100ml or 200ml)

What is your exchange policy?

Unfortunately we are unable to offer exchanges. You will need to return your item and place a new order.

How do I return my order?

Our boxes have been designed so that you can easily re-use them to send your returns.
Please note that in order for us to accept your return, items must be returned in perfect condition, unopened and unworn with all original packaging and tags attached.

Follow the instructions below if you are returning an order from EU:
       1. A pre-paid return label is included in your parcel.
       2. Peel off the label and stick it to the outside of the parcel, ensuring that the original label is no longer visible.
       3. Place your items carefully in the box, ensuring you include the packing list with the return reasons filled before sealing the box.
       4. Schedule a free pick-up or find your nearest drop-off point, using the same shipping company that delivered your order :
           - DHL Express return portal. Drop-off points accessible through “find a location” menu
           - UPS pick-up portal
           - UPS drop-off portal

Follow the instructions below if you are returning an order from Great Britain, Norway or Switzerland:

If your original order does not contain fragrance:
       1. Go to the return portal: https://returns.driesvannoten.com
       2. Print the return label
       3. Schedule a free pick-up or find your nearest drop-off point

If you are returning items from an order that contained fragrance and that was delivered by UPS (even if you are not returning fragrances):
       1. Go to the UPS portal to schedule a free pick-up or find your nearest drop-off point
       2. A paperless commercial invoice is included, to avoid additional printing.
       3. Print your UPS return label and attach it to the outside of the box, ensuring that the original label is no longer visible.

Follow the instructions below if you are returning an order from Canada or the United States :

If your original order does not contain fragrance:
       1. Go to the return portal: https://returns.driesvannoten.com
       2. Print the return label. A paperless commercial invoice is included, to avoid additional printing.
       3. Schedule a free pick-up or find your nearest drop-off point

If you are returning items from an order from the United States that contained fragrance (even if you are not returning fragrances), please contact our Customer Service team by email at contact@driesvannoten.com or by phone at +1 888 698 2164 to request a custom Dangerous Goods Return label.

For orders to Canada, please be advised that we are unable to facilitate returns for any orders that include a full-size fragrance (100ml or 200ml).

When can I expect my refund?

Once your return has arrived at our warehouse, the item(s) will be processed by our customer service. If we receive the item(s) in line with our returns policy, we will process a refund to your original payment method within 14 days of receipt. You will receive an email to confirm once the refund has been processed.

Can I return my item(s) to a Dries Van Noten store?

We kindly request that all purchases be returned to the point of purchase, whether online or in a Dries Van Noten store.

I misplaced my return label. How do I obtain a new one?

Please contact our Customer Service team as soon as possible
by email: contact@driesvannoten.com
or by phone (local rates):
EU: +33 1 86 47 12 66
US: +1 888 698 2164
GB: +44 808 175 0465

(MON-FRI 13H - 18H CET)

We will do our best to accommodate your request.

Account

How do I delete my account?

Please contact our Customer Service team 
by email: contact@driesvannoten.com
or by phone (local rates):
EU: +33 1 86 47 12 66
US: +1 888 698 2164
GB: +44 808 175 0465

(MON-FRI 13H - 18H CET)

How do I reset my password?

Go to Menu > Account > Log in > Click ‘forgot password’. You will receive an email with instructions to reset your password.

Beauty products

Are your Eaux de Parfum for both men and women?

Yes, they are for all genders.
Explore the collection here and find the scent that fits you best.

Are your fragrances formulated with natural or synthetic ingredients?

We use mostly natural raw materials (over 85%) but use synthetic ingredients where this is not possible (for example, musk). 

Are your fragrances and makeup vegan?

All our fragrances are vegan.
Our satin and sheer lipsticks, and lip balm are vegan, but our matte lipstick is not as it contains beeswax.

How do I refill my lipstick?

Instructions can be found here.

How do I refill my Eau de Parfum?

Instructions can be found here.

Discovery Set Redeem Code

After purchasing a Discovery Set, you will receive an email with your unique code for the total value of your Discovery Set, to be be redeemed at checkout against any 100ml bottle of Eau de Parfum.
To receive the redeem code, you need to be signed up to the Dries Van Noten Newsletter before check out, or tick  the 'sign up' button during check out.
Please note that this code is valid for 45 days, for one-time use and is non-transferable.
Subsequent purchases of the same Discovery Set will not include a discount code.